Our priority? The quality of our slippers!
The importance of quality has always been a top priority for us.
And from the beginning, we have defined 10 commitments of Line Loup by which we want to guide our company.
1. AN UNIQUE AND EXCLUSIVE COLLECTION OF SLIPPERS - both Timeless and Personal Touch
This collection of slippers for men, mules for women and loafers for children cannot be found anywhere else in the world and is exclusively available on our website www.line-loup.com.
Line Loup is the specialist when it comes to luxury slippers. This knowledge and experience of Emmanuelle Belmont, co-founder of Line Loup, have been transmitted by the parents and grand-parents to her. The Jacques Loup boutique in Cannes exist over 75 years.
2. SLIPPERS CREATED IN FRANCE
The entire collection of luxury slippers, loafers and mules is created by Emmanuelle, a skilled shoe designer. She designs all of the models of luxury indoor shoes and works together with our Italian craftsmen and factories to perfection the different models.
3. AN ARTISANAL PRODUCTION FOR AUTHENTIC INDOOR SHOES
All our models of slippers are produced in Italy, by local craftsmen in the area of Milan, Lombardy to be exact, with whom we work in complete trust. These family factories have teams of 5 to 15 people who produce our indoor shoes completely by hand. These showrooms have been around for a long time and have transmitted this specific knowledge and skills from generation to generation.
Unfortunately, the number of factories is slowly going down and therefore the specific skill set that is required to make a high-quality slipper is disappearing. Line Loup has as a goal to help persist this tradition and keep these factories alive by working hand in hand with them.
4. ONLY HIGH QUALITY MATERIALS FOR OUR MULES AND LOAFERS - all made in Italy
The materials of our slippers that are used during the production process are also 100% produced in Italy. The velvet, tartan and cotton are made by specialists and chosen by our factories based on a long list of quality criteria.
5. SECURED PAYMENT
Our website is using the payment system Paybox - widely known and recognized that handles over 45 000 online shops and is totally secured.
6. FAST SHIPPING - shipping within one business day
From the moment that we receive your order, we immediately start preparing your package ans we know you are eager to receive it. You can follow the status of your order on your account and you are updated via email on any changes.
7. SECURED AND RELIABLE DELIVERY
Anytime you order a product online, you expect that the packages arrives quickly and in good shape. We have choses to work with UPS as transporter for these reasons.
You will find here below the list of the countries we deliver and the delivery delays:
- France
- Timeless Collection: Delivery in 3 business days
- Personal Touch Collection: 6 to 7 weeks maximum - our factories work as fast as they can but need a certain time to produce your customized slippers.
- Europe
- Benelux, Germany, UK, Ireland, Spain, Portugal, Italy, Denmark, Sweden, Finland, Norway, Austria, Switzerland, Czech Republic, Greece, Hungary, Monaco, Poland, Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Vatican , Iceland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Romania, Serbia, Slovakia, Slovenia, Ukraine
- Timeless Collection: Delivery in 5 business days
- Personal Touch Collection: 6 to 7 weeks maximum - our factories work as fast as they can but need a certain time to produce your customized slippers.
- Middle East
- United Arab Emirates, Israel, Kuwait, Oman, Qatar, Saudi Arabia, Turkey
- Timeless Collection: Delivery in 10 business days
- Personal Touch Collection: 6 to 7 weeks maximum - our factories work as fast as they can but need a certain time to produce your customized slippers
If you live in a country that is not part of this list, please contact our client service so we put a personalized solution for you in place.
By email: serviceclient@line-loup.com
By phone: +33 4 93 68 44 59
By filling out the form on our Contact page: https://www.line-loup.com/pages/contact
8. CLIENT SERVICE reachable by phone and email
At any time, you can contact us via email serviceclient@line-loup.com or by phone +33 93 68 44 59 to ask us your questions.
The client service is available from Monday to Friday from 10am to 4.30pm - Cannes, France business hours.
You can find this information also on our Contact page.
9. HIGH SECURITY AND DATA PROTECTION
Data protection is a matter of trust and your trust is important to us. You need to feel secure when visiting our website and buying our products. We strictly observe the statutory regulations in processing your person-specific data.
You can find our complete Privacy Policy here.
10. E-COMMERCE SKILLED
Kathy, co-founder of Line Loup, has worked for over 15 years in the digital and marketing world handling accounts of several international brands. She has launched online products for fashion, diet and imagery clients. A solid knowledge of the e-commerce world has been gathered throughout the years and is used for this website.